The bestsmile Guarantee

Our commitment to each customer

Our mission is to strengthen people’s self-confidence and well-being – at a fair price and under fair conditions. This also includes taking responsibility for our clients’ results. That’s why we’ve created the bestsmile Guarantee.

To the conditions

10-year guarantee on your tooth position with the wire retainer

To maintain the position of your teeth in the long term, we offer the option to apply a wire retainer to the back of your teeth for CHF 500 per jaw. If despite the retainer the position of your teeth changes again, you will receive another Aligner treatment free of charge. And afterwards we will apply a new wire retainer free of charge.

Guarantee on the result

Before treatment, we will show you how your teeth will move into the new position step by step with the help of a 3D simulation. If the preview does not match the actual end result after your treatment, we will produce additional Aligners for you free of charge – until you are happy with the result.

10-year guarantee on Veneers

We manufacture our Veneers from high-quality leucite ceramic in our own production facility in Switzerland. They are applied exclusively by our specialised dentists. If your Veneers break or come loose, we will replace them free of charge.

Report a guarantee claim:
warranty@bestsmile.ch

Guarantee conditions

valid for treatment contracts concluded after 1 June 2021

Guarantee on your tooth position with a wire retainer:

We guarantee the durability of the material and the long-term retention of your achieved tooth position.
The guarantee on your tooth position applies to teeth that are fixed by the bestsmile wire retainer.
A requirement for this is regular and thorough dental care. If your wire retainer comes loose, please contact your bestsmile practice within 14 days.
Unfortunately, we cannot provide a guarantee in the event of dental accidents that result in the retainer coming loose or the tooth position shifting.

Guarantee on the result for Aligner treatment:

We will provide you with additional Aligners until at least 90% of the predicted result shown by the treatment plan has been achieved – and as long as further improvement is medically possible.
A requirement for this is that you wear your Aligners for 22 hours per day and the Night Aligner for 8–10 hours per night.
In the event of dental accidents that affect your result, we unfortunately cannot give you a guarantee on the result.

Guarantee on the Veneer treatment:

We guarantee the durability of the material and the professional application of the Veneers.
In the event of dental accidents or self-inflicted detachment of the Veneers, we unfortunately cannot grant you a guarantee.